All new orders are handmade in California and ship within 5 business days. In the USA, jimmyCASE provides no charge US Postal Service First Class package shipping. US Postal Service First Class generally delivers within 4 business days, but please note their reported service standard is 7-10 business days. Domestically, provide Priority Mail as an option for an additional cost of $7.50 and Priority Mail Express for $25.00.
We provide a 30 day no-risk guarantee. If for any reason you aren't happy with your jimmyCASE, you may return it for a full refund within 30 days of purchase. This guarantee applies to the first unit in any order. Returns on multiple units will incur a 20% restocking fee upon return.
jimmyCASE products come with a one-year limited warranty from defects in materials and craftsmanship for one year from original date of purchase when used under normal conditions and for the purpose intended.
Exceptions: Light colored fabrics tend to show dirt, and the no-risk guarantee does not apply for this. We will not accept returns for dirt issues.